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ITIL 4 Foundation Certification

Overview

Introduction

The ITIL 4 Foundation Certification program introduces IT service management best practices and the ITIL 4 framework. Participants learn service value system concepts, key ITIL practices, and continual improvement methods. The course prepares professionals for the ITIL 4 Foundation examination while improving IT service delivery.

Learning Outcomes

By the end of this training course, the participants will be able to:

  • Understand ITIL 4 framework and service management concepts
  • Apply ITIL guiding principles and service value system
  • Recognize key ITIL practices and continual improvement
  • Enhance alignment of IT services with business objectives
  • Prepare effectively for the ITIL 4 Foundation exam

Main Modules

  1. Introduction to ITIL 4 and Service Management Concepts
  2. ITIL Service Value System (SVS)
  3. The Four Dimensions of Service Management
  4. Key ITIL Practices Overview
  5. Service Desk, Incident, Problem, and Change Management
  6. Continual Improvement, Monitoring, and Measurement
  7. Exam Preparation and Mock Workshop

Certification

All participants will be provided with a program completion certificate from TRACEZ on satisfying the following conditions:

  • 100% attendance in the class and involvement in group discussions
  • Submission of continuous assessment (individual exercise and group exercise)
  • Successful completion of the end of course assessment


Mode Of Learning

online, classroom

Course Code

TRCUC003

Price

Duration

5 Days

Category

CPD UK Certifications

Language

English

Certification

Yes

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