By the end of this training course, the participants will be able to:

• Improve IT service processes and optimize workflows.
• Effectively manage IT teams and integrated value streams.
• Apply ITIL practices to service design, delivery, and support.
• Leverage AI, RPA, and CI/CD for digital service management.
• Align IT services with business strategy and customer needs.

1. Introduction & Organizational Challenges in ITIL Service Management
2. Planning & Building Service Value Streams
3. Creating, Delivering & Supporting IT Services
4. Coordinating, Prioritizing Work & Workflow Optimization
5. ITIL Practices for Service Design, Development, and Deployment
6. Service Desk, Incident, Problem, and Knowledge Management
7. Technology Integration: AI, RPA, CI/CD, and Analytics
8. Exam Preparation, Review, and Certification Readiness