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Performance Management, KPI & Feedback- Masterclass

Overview

Introduction

This program provides leaders and HR professionals with advanced frameworks for designing performance management systems that drive accountability and high results. It covers KPI development, goal-setting frameworks, performance measurement tools, and effective feedback techniques. The program also equips participants with strategies to conduct review discussions, manage underperformance, and build a performance-driven culture.

Learning Outcomes

By the end of this training course, the participants will be able to:

  • Build and apply effective performance management frameworks
  • Develop KPIs and SMART goals aligned to strategy
  • Conduct performance reviews using structured evaluation tools
  • Deliver constructive feedback that improves employee performance
  • Manage performance gaps and create improvement plans


Main Modules

  1. Fundamentals of Performance Management
  2. KPI & Goal-Setting Frameworks
  3. Performance Measurement Tools & Techniques
  4. Effective Feedback & Coaching Conversations
  5. Managing Underperformance
  6. Competency-Based Evaluations
  7. Performance Culture & Employee Engagement
  8. Templates, Tools & Case Studies

Certification

All participants will be awarded a Program Completion Certificate from TRACEZ upon satisfying the following conditions:

  • 100% attendance and active participation in class and group discussions
  • Submission of all continuous assessments (individual and group exercises)
  • Successful completion of the end-of-course assessment


Mode Of Learning

online, classroom

Course Code

TRLM024

Price

Duration

5 Days

Category

Leadership & Management

Language

English

Certification

Yes

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