TracezGlobal

The Art of Exceptional Customer Experience & Service Mastery

Overview

Introduction

Delivering exceptional service is no longer optional—it’s essential for business success. This program empowers leaders to cultivate a culture of excellence, empathy, and innovation in customer experience. Participants will gain tools to lead service teams, manage customer expectations, and turn challenges into opportunities for loyalty.

Learning Outcomes

By the end of this training course, participants will be able to:

Understand the principles and psychology of exceptional customer experience
Apply emotional intelligence and empathy in service delivery
Handle complaints and customer challenges with professionalism
Motivate and lead teams to deliver consistent service excellence
Integrate innovation and feedback to continuously enhance service quality

Main Modules

Principles of Exceptional Customer Experience
Emotional Intelligence and Empathy in Service
Communication Mastery and Conflict Resolution
Customer Journey Mapping and Service Standards
Service Leadership and Team Motivation
Managing Difficult Customers and Complaint Handling
Service Innovation and Continuous Improvement

Certification

All participants will be provided with a program completion certificate from TRACEZ on satisfying the following conditions:

100% attendance in the class and involvement in group discussions
Submission of continuous assessment (individual exercise and group exercise)
Successful completion of the end of course assessment

Mode Of Learning

online, classroom

Course Code

TRSS006

Price

1780

Duration

3 Days

Category

Soft Skills

Language

English

Certification

Yes

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